Misunderstandings and miscommunications

Misunderstandings – falta de comunicação

Miscommunications – Mal entendido

It takes place when:

1. Requests from the pilot that the controller repeat the instructions;
2. Misunderstandings by the pilot that result in incorrect readback (repetiton, cotejamento);
3. Failure of the controller to recognize incorrect readback;
4. Either the controller or the pilot confusing the call sign (matrícula).

Causes of communication breakdown (falha de comunicação):

1. Complexity of instructions
2. Mispronunciation (pronúncia errada)
3. Misunderstandings
4. Instructions spoken too quickly

Recommendations:

1. Keep instructions short
2. Listen to what a pilot reads back
3. Speak slowly
4. Break up message into its individual words
5. Ask when not sure.

Vocabulary:

• Mishear - ouvir